Support - Icon Siege: Defense

Frequently Asked Questions (FAQ)

General Questions

Q: Do I need an internet connection to play?

A: The game can be played offline once downloaded. An internet connection is required for:

• Initial app download
• App updates
• Loading advertisements (iOS only, unless removed via in-app purchase)
• Processing in-app purchases
• Syncing purchases across devices
• Anonymous usage analytics (can be limited by device settings)

Q: Is my game progress backed up?

A: Your game progress, high scores, and settings are stored locally on your device. We recommend:

• Not uninstalling the app to preserve progress
• Using your device's backup features (iCloud, Google Drive)
• Note: Progress cannot be transferred between devices

Q: Does the app contain ads or in-app purchases?

A: Yes. Icon Siege: Defense is free to download and play, but includes advertising to support development:

• Banner Ads: Displayed at the bottom during gameplay (iOS only)
• Interstitial Ads: Full-screen ads shown between game sessions with frequency limits
• Rewarded Ads: Optional video ads you can watch for in-game benefits (extra resources, power-ups, etc.)

Remove Ads Available: Purchase the "Remove Ads" in-app purchase to permanently remove banner and interstitial ads. Rewarded ads remain available for those who want in-game benefits. The purchase syncs across your devices via iCloud.

Q: What age group is this app for?

A: Icon Siege: Defense is designed for all ages. The game features family-friendly content with no inappropriate material. However, the app displays advertisements through Google AdMob. We recommend parental supervision for children under 13, and parents can purchase "Remove Ads" to eliminate banner and interstitial advertising.

Technical Issues

Q: The app crashes or freezes. What should I do?

A: Try these troubleshooting steps:

1. Force close the app and restart it
2. Restart your device
3. Ensure you have the latest app version from the App Store/Play Store
4. Check your device storage - ensure you have at least 500MB free
5. If the issue persists, contact support with details about when the crash occurs

Q: Audio isn't working properly

A: Check these settings:

• Go to Settings in the app and check if audio is enabled
• Verify your device volume is turned up
• Check if your device is in silent/vibrate mode
• Ensure no headphones are connected (if you want speaker audio)
• Try toggling audio settings off and on

Q: Game performance is slow or laggy

A: To improve performance:

• Close other apps running in the background
• Restart your device
• Check if your device meets minimum requirements (iOS 12+ / Android 6.0+)
• Clear app cache through device settings

Q: My game progress was lost

A: Unfortunately, progress stored locally can be lost if:

• The app was uninstalled
• Device settings were cleared
• Your device was reset
• You switched to a new device

We recommend using device backup features to preserve app data.

Privacy & Data

Q: What data does the app collect?

A: The app collects:

• Anonymous analytics: Via Firebase Analytics to improve app performance
• Advertising data: Google AdMob may collect device information, advertising identifiers (IDFA), and ad interaction data for personalized advertising
• Local data: Game progress, scores, and settings stored on your device only

No personal information (name, email, contact details) is collected directly by us. See our Privacy Policy for complete details.

Q: How can I delete my data?

A: You can:

• Uninstall the app to remove all local data
• Clear app data through device settings
• Email us at contact@alphajcstudio.com to request analytics data deletion

Q: Can I disable analytics and ad tracking?

A: Yes, you have several options:

• iOS Tracking: Settings > Privacy & Security > Tracking > Turn off for Icon Siege: Defense (prevents personalized ads)
• Remove Ads: Purchase "Remove Ads" in-app to eliminate banner and interstitial advertising entirely
• Analytics: Analytics collection is minimal and anonymous; tracking limitations can be set through iOS privacy settings

See our Privacy Policy for more information on your data rights and controls.

Feedback & Feature Requests

Q: Can I suggest new features?

A: Absolutely! We love hearing from our players. Send your suggestions to contact@alphajcstudio.com. While we can't implement every request, we carefully consider all feedback.

Q: Will there be more updates?

A: We're always working on improvements and may add new features in future updates. Follow app store updates to stay informed.

Q: Can I report a bug?

A: Yes, please! Bug reports help us improve. Email contact@alphajcstudio.com with:

• Description of the bug
• When and where it occurs
• Steps to reproduce it
• Screenshots or videos (if possible)

About the App

Q: Who created Icon Siege: Defense?

A: Icon Siege: Defense is developed by alphajcstudio, an independent game studio passionate about creating fun, accessible games.