Support - One Minute English
Thank you for using One Minute English. The AlphaJC Studio team is here to help you with any questions or issues you may have.
How to Get Support
We currently offer support exclusively via email. To reach our support team, please send an email to:
When Contacting Support, Please Include:
- Your name
- App version (found in Settings > App Version)
- Device model and operating system version
- Your device ID (found in Settings > Privacy & Data)
- Clear description of the issue or question
- Any relevant screenshots
- Whether you have purchased the ad-free version
Our support team aims to respond to all inquiries within 24-48 hours during business days.
Frequently Asked Questions (FAQ)
General Questions
Q: Do I need an internet connection to use the app?
A: Yes, an internet connection is required for:
- Loading practice exercises
- Displaying advertisements (free version)
- Syncing purchase status
- Analytics for app improvement
Q: Is my learning data backed up?
A: Currently, your learning progress is stored locally on your device. We recommend:
- Not uninstalling the app to preserve progress
- Using iOS/Android backup features
- Cloud backup support is planned for future updates
Premium Version & Ads
Q: How can I remove ads?
A: We offer a one-time purchase to remove ads forever:
- Tap "GO PREMIUM" in the navigation bar
- Or go to Settings > Remove Ads
- Purchase once, enjoy ad-free learning forever
Q: What happens after I purchase ad removal?
A: After successful purchase:
- All ads are immediately removed
- You'll see a "PREMIUM" badge in the app
- Your purchase is tied to your app store account
- Can be restored on other devices
Q: How do I restore my purchase on a new device?
A: To restore purchases:
- Install the app on your new device
- Go to Settings > Restore Purchases
- Sign in with the same app store account used for purchase
Privacy & Data
Q: What data does the app collect?
A: We only collect anonymous analytics data:
- Practice completion rates
- Feature usage patterns
- App performance metrics
- No personal information is collected
Q: How can I opt out of analytics?
A: You can manage your privacy preferences:
- Go to Settings > Privacy & Data
- Toggle off analytics collection
- Manage ad personalization
Q: Can I delete my data?
A: Yes, to request data deletion:
- Email us with your device ID
- We'll delete any associated analytics data within 30 days
Technical Issues
Q: The app crashes or freezes. What should I do?
A: Please try these steps:
- Force quit and restart the app
- Check for app updates
- Restart your device
- Reinstall the app (progress will be lost)
- Contact support with crash details
Q: Ads aren't loading properly. What can I do?
A: If ads fail to load:
- Check your internet connection
- Disable any ad blockers or VPNs
- Try again in a few moments
- Consider our premium ad-free version
Q: My purchase isn't working. Help!
A: For purchase issues:
- First try Settings > Restore Purchases
- Ensure you're logged into the correct app store account
- Check your purchase history in the app store
- Contact us with your purchase receipt
Bug Reports & Feature Requests
We appreciate your feedback! When reporting bugs:
- Describe what you expected vs. what happened
- List steps to reproduce the issue
- Include screenshots if possible
- Note when the issue first occurred
For feature requests:
- Explain the feature and its benefits
- Describe your use case
- Let us know how it would improve your learning
Privacy Support
For privacy-related inquiries:
- Data access requests
- Data deletion requests
- Privacy policy questions
- Analytics opt-out assistance
Email: contact@alphajcstudio.com with "Privacy" in the subject line
Response Times
- General inquiries: 24-48 hours
- Technical issues: 24 hours
- Privacy requests: 48 hours
- Feature requests: 3-5 business days
We respond faster to:
- Premium users
- Critical bugs affecting many users
- Privacy and data requests